/* ==========================================================================
   InvestGame - Contact Us & Support Page
   ========================================================================== */

.contact-page-body {
  background-color: var(--bw-white, #ffffff);
  color: var(--bw-black, #000000);
}

.contact-main {
  padding-top: 2.5rem;
  padding-bottom: 5rem;
}

/* Hero Section */
.contact-hero {
  text-align: center;
  max-width: 720px;
  margin: 0 auto 3rem;
}

.contact-hero .hero-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 1rem;
  background: var(--bw-gray-100, #f4f4f5);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  margin-bottom: 1rem;
  box-shadow: 2px 2px 0px var(--bw-black, #000000);
}

.contact-hero h1 {
  font-size: clamp(2.1rem, 4.5vw, 3.25rem);
  font-weight: 900;
  letter-spacing: -0.04em;
  line-height: 1.1;
  margin-bottom: 0.9rem;
}

.contact-hero h1 .highlight-badge {
  display: inline-block;
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
  padding: 0.05em 0.35em;
  border-radius: 10px;
}

.contact-hero p {
  font-size: 1.05rem;
  color: var(--bw-gray-600, #52525b);
  line-height: 1.65;
  margin: 0 auto;
  max-width: 600px;
}

/* Main 2-Column Layout */
.contact-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.45fr) minmax(300px, 0.95fr);
  gap: 2rem;
  align-items: stretch;
}

/* Card Base */
.contact-card {
  background: var(--bw-white, #ffffff);
  border: 2px solid var(--bw-black, #000000);
  border-radius: var(--bw-radius-xl, 20px);
  box-shadow: 4px 4px 0px var(--bw-black, #000000);
  padding: 2rem;
}

.contact-form-card {
  align-self: start;
}

.contact-card-header {
  display: flex;
  align-items: flex-start;
  gap: 1rem;
  margin-bottom: 1.75rem;
  padding-bottom: 1.25rem;
  border-bottom: 1.5px solid var(--bw-gray-200, #e4e4e7);
}

.contact-card-icon {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
  flex-shrink: 0;
  box-shadow: 2px 2px 0px var(--bw-gray-400, #a1a1aa);
}

.contact-card-header h2 {
  font-size: 1.4rem;
  font-weight: 900;
  letter-spacing: -0.025em;
  margin: 0 0 0.25rem;
}

.contact-card-header p {
  font-size: 0.92rem;
  color: var(--bw-gray-600, #52525b);
  margin: 0;
  line-height: 1.5;
}

/* Form Elements */
.contact-form {
  display: flex;
  flex-direction: column;
  gap: 1.35rem;
}

.contact-field {
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
}

.contact-label-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.contact-label {
  font-size: 0.85rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--bw-black, #000000);
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
}

.contact-required {
  color: #dc2626;
  font-weight: 900;
}

.contact-optional-tag {
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: none;
  letter-spacing: 0;
  color: var(--bw-gray-500, #71717a);
}

.contact-email-locked-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.2rem 0.6rem;
  background: var(--bw-gray-100, #f4f4f5);
  border: 1.5px solid var(--bw-black, #000000);
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--bw-black, #000000);
}

.contact-char-counter {
  font-size: 0.76rem;
  font-weight: 700;
  color: var(--bw-gray-500, #71717a);
}

.contact-input-wrap,
.contact-select-wrap {
  position: relative;
  display: flex;
  align-items: center;
}

.contact-input-icon {
  position: absolute;
  left: 1rem;
  color: var(--bw-gray-500, #71717a);
  font-size: 0.95rem;
  pointer-events: none;
}

.contact-input,
.contact-select,
.contact-textarea {
  width: 100%;
  font-family: inherit;
  font-size: 0.96rem;
  font-weight: 600;
  color: var(--bw-black, #000000);
  background: var(--bw-white, #ffffff);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 12px;
  transition: box-shadow 0.15s ease, transform 0.15s ease, background-color 0.15s ease;
}

.contact-input {
  padding: 0.8rem 1rem 0.8rem 2.65rem;
}

.contact-input--no-icon {
  padding-left: 1rem;
}

.contact-input.is-readonly,
.contact-input[readonly] {
  background-color: var(--bw-gray-100, #f4f4f5);
  color: var(--bw-gray-700, #3f3f46);
  cursor: not-allowed;
  border-style: solid;
}

.contact-select {
  appearance: none;
  -webkit-appearance: none;
  padding: 0.8rem 2.75rem 0.8rem 1rem;
  cursor: pointer;
}

.contact-select-arrow {
  position: absolute;
  right: 1rem;
  color: var(--bw-black, #000000);
  font-size: 0.85rem;
  pointer-events: none;
}

.contact-textarea {
  padding: 0.9rem 1rem;
  resize: vertical;
  min-height: 150px;
  line-height: 1.6;
}

.contact-input:focus:not([readonly]),
.contact-select:focus,
.contact-textarea:focus {
  outline: none;
  box-shadow: 3px 3px 0px var(--bw-black, #000000);
}

.contact-field-hint {
  font-size: 0.8rem;
  color: var(--bw-gray-500, #71717a);
  line-height: 1.45;
}

/* Status Alert */
.contact-status-alert {
  padding: 0.9rem 1.1rem;
  border-radius: 12px;
  border: 2px solid var(--bw-black, #000000);
  font-size: 0.9rem;
  font-weight: 700;
  line-height: 1.5;
}

.contact-status-alert.is-error {
  background: #fef2f2;
  border-color: #dc2626;
  color: #991b1b;
}

.contact-status-alert.is-success {
  background: #f0fdf4;
  border-color: #16a34a;
  color: #14532d;
}

/* Submit Button */
.contact-submit-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
  width: 100%;
  padding: 0.95rem 1.5rem;
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 12px;
  font-family: inherit;
  font-size: 0.98rem;
  font-weight: 800;
  cursor: pointer;
  box-shadow: 3px 3px 0px var(--bw-black, #000000);
  transition: transform 0.15s ease, box-shadow 0.15s ease, background-color 0.15s ease, color 0.15s ease;
}

.contact-submit-btn:hover:not(:disabled) {
  background: var(--bw-white, #ffffff);
  color: var(--bw-black, #000000);
  transform: translate(-1px, -1px);
  box-shadow: 4px 4px 0px var(--bw-black, #000000);
}

.contact-submit-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

/* Sidebar */
.contact-sidebar {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  height: 100%;
}

.contact-info-card {
  padding: 1.25rem 1.45rem;
  flex-shrink: 0;
}

.contact-tickets-card {
  padding: 1.25rem 1.45rem;
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
  overflow: hidden;
}

.contact-info-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.2rem 0.6rem;
  background: var(--bw-gray-100, #f4f4f5);
  border: 1.5px solid var(--bw-black, #000000);
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: 0.4rem;
}

.contact-info-card h3,
.contact-tickets-card h3 {
  font-size: 1.1rem;
  font-weight: 900;
  letter-spacing: -0.02em;
  margin: 0 0 0.65rem;
}

.contact-steps-list {
  list-style: none;
  padding: 0;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.contact-steps-list li {
  display: flex;
  align-items: flex-start;
  gap: 0.75rem;
}

.contact-step-icon {
  width: 24px;
  height: 24px;
  border-radius: 6px;
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.72rem;
  font-weight: 900;
  flex-shrink: 0;
  margin-top: 0.05rem;
}

.contact-steps-list strong {
  display: block;
  font-size: 0.85rem;
  font-weight: 800;
  margin-bottom: 0.05rem;
}

.contact-steps-list p {
  margin: 0;
  font-size: 0.78rem;
  color: var(--bw-gray-600, #52525b);
  line-height: 1.35;
}

/* Previous Support Requests Sidebar Card */
.contact-tickets-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
}

.contact-tickets-header h3 {
  margin-bottom: 0.15rem;
}

.contact-tickets-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 24px;
  height: 24px;
  padding: 0 0.45rem;
  border-radius: 999px;
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
  font-size: 0.72rem;
  font-weight: 800;
}

.contact-tickets-sub {
  font-size: 0.78rem;
  color: var(--bw-gray-600, #52525b);
  margin: 0 0 0.65rem;
  line-height: 1.35;
}

.contact-tickets-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  flex: 1;
  min-height: 0;
  justify-content: center;
  padding: 4px 6px 6px 4px;
  margin: -4px -6px -6px -4px;
}

.contact-ticket-row {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  padding: 0.65rem 0.8rem;
  background: var(--bw-gray-50, #fafafa);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 10px;
  cursor: pointer;
  text-align: left;
  width: 100%;
  font-family: inherit;
  box-sizing: border-box;
  transform: translate(0, 0);
  box-shadow: 0 0 0 transparent;
  transition: transform 0.12s ease, box-shadow 0.12s ease, background-color 0.12s ease;
}

.contact-ticket-row:hover {
  background: var(--bw-white, #ffffff);
  transform: translate(-2px, -2px);
  box-shadow: 3px 3px 0px var(--bw-black, #000000);
}

.contact-ticket-row.active {
  background: #eff6ff !important;
  border-color: var(--bw-black, #000000) !important;
  transform: translate(-2px, -2px) !important;
  box-shadow: 3px 3px 0px var(--bw-black, #000000) !important;
  cursor: default;
}

.contact-ticket-row.active:hover {
  background: #eff6ff !important;
  transform: translate(-2px, -2px) !important;
  box-shadow: 3px 3px 0px var(--bw-black, #000000) !important;
}

/* Empty state for Your Support Requests */
.contact-tickets-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: 0.85rem 0.75rem;
  background: var(--bw-gray-50, #fafafa);
  border: 1.5px dashed var(--bw-gray-300, #d4d4d8);
  border-radius: 10px;
  gap: 0.25rem;
  flex: 1;
  width: 100%;
  box-sizing: border-box;
}

.contact-tickets-empty-icon {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--bw-gray-200, #e4e4e7);
  color: var(--bw-gray-600, #52525b);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.95rem;
  margin-bottom: 0.15rem;
}

.contact-tickets-empty h4 {
  margin: 0;
  font-size: 0.86rem;
  font-weight: 800;
  color: var(--bw-black, #000000);
}

.contact-tickets-empty p {
  margin: 0;
  font-size: 0.76rem;
  color: var(--bw-gray-600, #52525b);
  line-height: 1.35;
  max-width: 240px;
}

.contact-empty-login-link {
  color: var(--bw-black, #000000);
  font-weight: 800;
  text-decoration: underline;
  cursor: pointer;
}
.contact-empty-login-link:hover {
  color: #27272a;
}

.contact-ticket-row-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
}

.contact-ticket-subject {
  font-size: 0.9rem;
  font-weight: 800;
  color: var(--bw-black, #000000);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.contact-ticket-preview {
  font-size: 0.8rem;
  color: var(--bw-gray-600, #52525b);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.contact-ticket-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 0.73rem;
  font-weight: 700;
  color: var(--bw-gray-500, #71717a);
}

/* Status Pills */
.contact-status-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.18rem 0.55rem;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  border: 1.5px solid var(--bw-black, #000000);
  background: var(--bw-gray-100, #f4f4f5);
  color: var(--bw-black, #000000);
  flex-shrink: 0;
}

.contact-status-pill.status-open {
  background: #fef9c3;
  border-color: #ca8a04;
  color: #854d0e;
}

.contact-status-pill.status-replied {
  background: #dcfce7;
  border-color: #16a34a;
  color: #14532d;
}

.contact-status-pill.status-closed {
  background: var(--bw-gray-200, #e4e4e7);
  border-color: var(--bw-gray-500, #71717a);
  color: var(--bw-gray-700, #3f3f46);
}

/* ==========================================================================
   Ticket Thread View (Conversation & Follow-Up Replies)
   ========================================================================== */
.contact-thread-section {
  max-width: 860px;
  margin: 0 auto 2.5rem;
}

.contact-thread-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
  margin-bottom: 1.25rem;
  padding-bottom: 1rem;
  border-bottom: 1.5px solid var(--bw-gray-200, #e4e4e7);
}

.contact-back-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.5rem 0.95rem;
  background: var(--bw-white, #ffffff);
  color: var(--bw-black, #000000);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 10px;
  font-family: inherit;
  font-size: 0.84rem;
  font-weight: 800;
  cursor: pointer;
  box-shadow: 2px 2px 0px var(--bw-black, #000000);
  transition: transform 0.12s ease, box-shadow 0.12s ease, background-color 0.12s ease;
}

.contact-back-btn:hover {
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
}

.contact-thread-badges {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.contact-close-ticket-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.38rem;
  padding: 0.35rem 0.8rem;
  background: var(--bw-white, #ffffff);
  color: var(--bw-black, #000000);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 999px;
  font-family: inherit;
  font-size: 0.75rem;
  font-weight: 800;
  cursor: pointer;
  box-shadow: 2px 2px 0px var(--bw-black, #000000);
  transition: transform 0.12s ease, box-shadow 0.12s ease, background-color 0.12s ease, color 0.12s ease;
}

.contact-close-ticket-btn:hover:not(:disabled) {
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
}

.contact-close-ticket-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.contact-ticket-id-pill {
  padding: 0.22rem 0.65rem;
  border-radius: 999px;
  background: var(--bw-gray-100, #f4f4f5);
  border: 1.5px solid var(--bw-black, #000000);
  font-family: monospace;
  font-size: 0.75rem;
  font-weight: 700;
}

.contact-thread-header {
  margin-bottom: 1.25rem;
}

.contact-thread-header h2 {
  font-size: 1.45rem;
  font-weight: 900;
  letter-spacing: -0.02em;
  margin: 0 0 0.3rem;
}

.contact-thread-meta {
  margin: 0;
  font-size: 0.85rem;
  color: var(--bw-gray-600, #52525b);
  font-weight: 600;
}

/* Message History Block */
.contact-history-block {
  border: 2px solid var(--bw-black, #000000);
  border-radius: 16px;
  background: var(--bw-gray-100, #f4f4f5);
  overflow: hidden;
  margin-bottom: 1.5rem;
  box-shadow: 3px 3px 0px var(--bw-black, #000000);
}

.contact-history-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.8rem 1.15rem;
  background: var(--bw-white, #ffffff);
  border-bottom: 2px solid var(--bw-black, #000000);
}

.contact-history-title {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  font-size: 0.8rem;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--bw-black, #000000);
}

.contact-history-count-pill {
  padding: 0.16rem 0.6rem;
  border-radius: 999px;
  background: var(--bw-gray-100, #f4f4f5);
  border: 1.5px solid var(--bw-black, #000000);
  font-size: 0.73rem;
  font-weight: 800;
  color: var(--bw-black, #000000);
}

/* Thread Messages List */
.contact-messages-list {
  display: flex;
  flex-direction: column;
  gap: 0.9rem;
  padding: 1.15rem;
  max-height: 480px;
  overflow-y: auto;
}

.contact-msg-item {
  padding: 1.1rem 1.2rem;
  border-radius: 14px;
  border: 2px solid var(--bw-black, #000000);
  background: var(--bw-white, #ffffff);
}

.contact-msg-item--admin {
  background: #f8fafc;
  box-shadow: 3px 3px 0px var(--bw-black, #000000);
}

.contact-closed-banner {
  margin-bottom: 1.25rem;
  padding: 0.9rem 1.1rem;
  border-radius: 12px;
  border: 2px solid var(--bw-black, #000000);
  background: var(--bw-gray-100, #f4f4f5);
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--bw-gray-700, #3f3f46);
}

.contact-closed-banner-text {
  display: flex;
  align-items: center;
  gap: 0.55rem;
}

.contact-msg-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 0.6rem;
  flex-wrap: wrap;
}

.contact-msg-author {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.86rem;
  font-weight: 800;
}

.contact-msg-role-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.15rem 0.5rem;
  border-radius: 6px;
  font-size: 0.68rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  background: var(--bw-black, #000000);
  color: var(--bw-white, #ffffff);
}

.contact-msg-role-badge--user {
  background: var(--bw-gray-200, #e4e4e7);
  color: var(--bw-black, #000000);
}

.contact-msg-time {
  font-size: 0.76rem;
  font-weight: 600;
  color: var(--bw-gray-500, #71717a);
}

.contact-msg-body {
  font-size: 0.94rem;
  line-height: 1.65;
  color: var(--bw-black, #000000);
  white-space: pre-wrap;
  word-break: break-word;
}

.contact-followup-form {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  padding-top: 1.25rem;
  border-top: 1.5px solid var(--bw-gray-200, #e4e4e7);
}

.contact-followup-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.contact-followup-actions .contact-submit-btn {
  width: auto;
  min-width: 220px;
}

.contact-secondary-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  padding: 0.92rem 1.35rem;
  background: var(--bw-white, #ffffff);
  color: var(--bw-black, #000000);
  border: 2px solid var(--bw-black, #000000);
  border-radius: 12px;
  font-family: inherit;
  font-size: 0.94rem;
  font-weight: 800;
  cursor: pointer;
  box-shadow: 3px 3px 0px var(--bw-black, #000000);
  transition: transform 0.15s ease, box-shadow 0.15s ease, background-color 0.15s ease, color 0.15s ease;
}

.contact-secondary-btn:hover:not(:disabled) {
  background: var(--bw-gray-100, #f4f4f5);
  transform: translate(-1px, -1px);
  box-shadow: 4px 4px 0px var(--bw-black, #000000);
}

.contact-secondary-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

/* Responsive */
@media (max-width: 920px) {
  .contact-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .contact-main {
    padding-top: 1.75rem;
    padding-bottom: 3.5rem;
  }

  .contact-card {
    padding: 1.35rem;
  }

  .contact-followup-actions .contact-submit-btn {
    width: 100%;
  }
}